Our Policies - Suzanne DeBow's Gemstone Gallery

"Enjoy a 30% Discount Site-Wide * Free Shipping on Domestic Orders of $200 and over."

Gemstone Gallery policies are fair and simple.  “We will do our very best to accommodate changes to jewelry for a modest fee, depending on the extent of the work,” said Ms. DeBow.  Returns must be within 7 business days and in the same condition as received.  “We inspect our pieces carefully before we ship them to comply with our ‘quality’ philosophy,” said the designer.  “We also package our shipments well to avoid any breakage and request returns be packaged well, too,” she said.

Gemstone Gallery offers nuanced advice when trying on or wearing a necklace.  “Many of our necklaces are made with toggle clasps,” said Ms. DeBow.  “These clasps are attractive and sturdy.  We suggest when trying on a necklace, making sure the toggle is firmly in place,” she said.  “Similarly, many of our earrings are made with sterling silver or gold-filled lever-backs for pierced ears.  This may be new to some clients so we advise gently opening the lever part first then closing it after the hook is in the ear.  It’s like opening a door and then closing it,” said Ms. DeBow.

“Many of our clients have told us they prefer an antique look rather than a polished one for pieces made with sterling silver.  So, we leave it up to our customers.  Unless requested, we do not polish the silver in our pieces as many of them are naturally antiqued,” said Ms. DeBow.

“When you own one of our pieces, we recommend reading the ‘Gemstone Care Guide’ under ‘About Stones.’  This chart was developed by the International Gem Society and it provides good information by stone,” said Ms. DeBow. 


We accept all major credit cards through PayPal. If you prefer to pay by check or money order, please call or e-mail us. Checks must clear before we can ship your order.


Orders are shipped within 48 hours unless there is a special request for a custom piece.

International orders must be paid through PayPal. We charge back USPS international freight and any other charges.

For domestic orders, we use USPS flat-rate Priority Mail with 1-3 business days delivery. This includes $50 of insurance and tracking. Additional insurance may be purchased. See jewelry description and price page.

We charge $8.99, which is less than the postal service charges, unless the package is larger than the small flat rate box size (5.375 x 8.625 x 1.75), which is the size of a necklace box. Orders over $200 qualify for free shipping.

The cost for Express Priority Mail overnight delivery is $39.95 and includes $100 of insurance coverage. (Be sure to click on the overnight delivery box when you check out).

If you have a special shipping request, please email us at info@mygemstonegallery.com.


We want to accommodate our customers so we accept returns within seven business days from receipt of order. Merchandise must be in same good condition. The freight cost for returns is not refundable.


We collect the basic information that is needed to process your order and to open a Gemstone Gallery account. This includes your name, address, phone number, email address and your “User” name. This basic information will support your experience throughout our website and provide you Gemstone Gallery information and news including new and special offers and discounts. We also send our clients periodical newsletters. The content is useful, interesting and reveals facts about your favorite stones and styles. Conversely, you can send us an inquiry via our website or reach us via email at info@mygemstonegallery.com.

We take our website security very seriously. Our website has Secure Socket Layers (SSL) or 256-bit encryption for optimal security. 

Trust is the foundation of Gemstone Gallery. You may trust us to protect your information. Three main values guide us. They will help you better understand how we think about your information and privacy. 

Your information belongs to you. We respect this. This is our guiding principle. We will only to use it to your benefit. We will never share your information. We carefully analyze what types of information we need to provide our services, and we limit the information we collect to only what we really need. 

You are in control of your information. If you prefer to give us your shipping information at the point of purchase rather than open an account, this, too, is an option.

You may ask to opt-out of Gemstone Gallery marketing communications. If you find our product announcements and newsletters to be helpful and informative, we will continue to send them to you.

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